The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from physical offices to digital workplaces overnight. They reinvented work cultures, implemented new tools, and saw their teams thrive in new, remote environments.
An ounce of prevention is worth a pound of cure, and this is as true for security as it is for healthcare. Taking the time to secure your payments process can prevent headaches down the road, improve your recordkeeping, and prevent unauthorized spending.
Dive into the APRA”s CPS 230 Operational Risk Management Standard with Protecht’s detailed summary, highlighting its significance and implications for regulated entities.
In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up.
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS).
While ecommerce grew during the pandemic, the rate of online returns grew even faster, surpassing the overall growth rate of online shopping by almost 3% in 2021.