La quinta edizione del report "State of Service"
Testimonials from over 8,000 operators and leaders on the state of customer support
Customer support is changing. Read this report to get in-depth data-driven information on the following topics:
- How customer support organizations adapt to an increasingly digital-first world
- The consequences of economic uncertainty on investment plans in people, processes and technology
- The evolution of the role of field assistance in general customer support strategies
- Approaches to talent management and development in a complicated job market