Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles AC-IBM

Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles

Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again. GenAI and automation solve global organizations’ biggest customer service challenges: meeting increased Ddemand, reducing costs, improving customer experience. Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenge, and developing a comprehensive GenAI strategy. 

FILL THE FORM BELOW

    I’d like my contact details to be shared with IBM so they can keep me informed about products, services, and offers. More information on how IBM uses data and ways to opt out can be found in the IBM Privacy Statement. California residents, review our notice and your privacy choices.