Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again. GenAI and automation solve global organizations’ biggest customer service challenges: meeting increased Ddemand, reducing costs, improving…

Gaining observability in cloud native applications Cloud technology has been a real watershed in terms of application development. Cloud and multi-cloud environments provide more power and redundancy, but this necessitates the modernization of applications. Monitoring the performance of cloud-native applications can prove challenging because it can be difficult for traditional application performance monitoring (APM) tools…