PRIORITIZE THE AGENT EXPERIENCE WITH REAL-TIME AGENT ASSIST Agent experience can make or break your contact center. With attrition rates as high as 45% and agent engagement at a paltry 27%, companies can no longer ignore the human cost of delivering high-level customer service in an increasingly demanding and stressful environment. Fortunately, there’s a solution:…
Key differences between UK GAAP and IFRS This white paper gives an overview of key differences between accounting policies under FRS 102 and full IFRS, but should not be interpreted as an exhaustive list. In each section, the respective accounting policy is first described under FRS 102, and then compared to the corresponding rules under…
Build, Buy, Borrow, or Bot: A white paper on workforce agility and closing the skills gap Traditional talent models are breaking down. You are facing rapid transformation, unpredictable market demands, and a workforce that’s evolving faster than your org charts can keep up. This guide offers a clear, executive-level framework to help senior leaders like…
