Augment Your Agentforce with Prompt Builder Deliver on the Promise of Generative AI Many businesses are already seeing the benefits of generative AI. IDC data shows that AI-powered cloud solutions help employees reduce repetitive tasks to do their jobs better. They help the business boost productivity, improve the customer experience, increase revenue, and lower…
Trends in AI for CRM Each year, Salesforce conducts studies to help professionals across roles, industries, and geographies understand the trends most relevant to them. This special report aggregates data from multiple double-anonymous Salesforce surveys conducted between February 2023 and April 2024. These surveys generated thousands of responses from business decision-makers, technical decision-makers, and the…
The Journey to AI-Powered CRM In the face of rapid technological advancements, global organisations are racing to implement AI-driven capabilities across their business. The accelerated adoption of AI is driven by the realisation that AI is not only a technological advancement but also a strategic imperative. Businesses are investing in AI for increased operational…
