PRIORITIZE THE AGENT EXPERIENCE WITH REAL-TIME AGENT ASSIST Agent experience can make or break your contact center. With attrition rates as high as 45% and agent engagement at a paltry 27%, companies can no longer ignore the human cost of delivering high-level customer service in an increasingly demanding and stressful environment. Fortunately, there’s a solution:…
Manufacturing in the Crosshairs: How Zero Trust Architecture Secures the Future of Smart Factories The fourth industrial revolution—Industry 4.0—is redefining manufacturing with smart factories, IoT-connected devices, and predictive maintenance. But with such innovation comes unprecedented risks. The manufacturing vertical has experienced the highest volume of IoT malware attacks, accounting for 36% of all IoT malware…
Top Industrial Manufacturing Trends for 2025: Gartner Report Strengthen Your Industrial Operations with Zero Trust Security As cyber threats evolve, industrial manufacturers face unprecedented challenges to protect their systems, assets, and data. With ransomware ranking manufacturing as the most-attacked industry for three years running, Zero Trust (ZT) is not just a concept—it is a necessity….
