Restaurant engagement and customer experience guide
Restaurants are currently facing rising inflation, to interruptions in the supply chain and shortage of personnel, factors that increase costs, affect the freshness of food and reduce Benefits. In addition to these macro trends, restaurants must respond to new consumer expectations. From the beginning of the pandemic increased consumers’ appetite for digital channels of under contact, such as contactless deliveries, pick up on the sidewalk and orders for mobile.
“It is estimated that between 30% and 40% of the digital change related to Covid in the restaurant industry it will be permanent ”.one
To stay competitive, restaurants must be able to deliver optimal digital experiences and attractive loyalty programs that deepen consumer relationships.
Download the Restaurant Customer Engagement and Experience Guide to learn innovative strategies to connect with the consumer after Covid.