Tata Communication contact center as a service

Tata Communications contact center as a service

When things don’t go as planned for your customers, you want to support them effectively. David, stranded at the airport, is relieved his travel agency uses Tata Communications Contact Center as a Service. This integrated solution ensures agents like Angela can quickly assist David with alternative flight options, providing seamless support through advanced network, data centers, and voice platforms.

Let’s delve into the following topics in this whitepaper:

Tata Communications Contact Center as a Service offers an integrated solution that helps agents assist customers efficiently, as demonstrated when David, stranded at the airport, receives prompt support
The service provides a comprehensive digital experience through a network, data centers, and voice platforms, ensuring consistent customer support and high agent productivity
It delivers a full-stack, easy-to-deploy service with an end-to-end SLA, enabling effective management of customer interactions and enhancing both customer and employee experiences

How does Tata Communications Contact Center as a Service enhance customer support and agent productivity?

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First Name *

Last Name *

Email *

Phone Number *

Company Name *

Job Title *

Address *

City *

State *

Country *

Company Size *

Industry *

Which of the following areas do you encounter challenges or gaps while delivering customer experience? *
Siloed engagements across channels due to legacy infrastructureLong queues and average call handling timeImproving agent experience and productivityManaging multiple vendors

What type of Contact Centre solution do you have in place to service your customers?*

Thanks! Can you let me know how much time is left on your service contract with your current customer service platform vendor?*

Would you be open to exploring other contact centre solutions?*

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