Why Digital Transformation Doesn’t Have to Be Disruptive

Policyholders increasingly expect streamlined, digital services that are intuitive, available on demand, and tailored to their individual needs. Customization is key, as users now expect personalized experiences that reflect their unique preferences and circumstances. In insurance, meeting these expectations requires more than just small adjustments; it involves adopting tools and processes to make interactions faster, more flexible, and more reliable. Research indicates that insurers adopting digital tools see clear benefits: McKinsey found that digital transformation can reduce operational costs by up to 20%, while significantly improving customer retention.

Yet, smaller insurers often struggle to adapt due to the structure and age of their systems. Legacy systems typically lack the flexibility to support modern tools, and smaller teams may not have the necessary capabilities to manage a complete overhaul.

FILL THE FORM BELOW

First Name *

Last Name *

Email*

Phone Number *

Company Name *

Job Title*

State / Province*

Country *

Company Size *

Industry *

Are you exploring digital transformation options to improve customer service or operational efficiency? *

Are you looking for a cost-effective way to modernize your systems without operational disruptions? *

When it comes to implementing a solution, what role do you play in the decision making process? *

How soon does your company take to evaluate services like this if you happen to like it? *

I’d like my contact details to be shared with GBH so they can keep me informed about products, services, and offers.

Email
Phone