Australian SaaS Provider Improves System Reliability and Team Satisfaction

MYOB is a business management platform that brings together key workflows for businesses. Since the early nineties, it has been part of the fabric of doing business in Australia and New Zealand, helping businesses start, survive, and succeed. Its IT ecosystem includes some solutions that require specialist maintenance.

When the company sought a software support and managed services provider, a market scan was conducted to determine players in the space who could appreciate and deliver quality support for its unique needs. “Rimini Street was an easy choice for us. They weren’t just looking to sell us what they’ve got off the shelf. They really wanted to understand our systems, processes, and our problems to ensure a good fit,” said Catherine Quinn, platform delivery lead. Stefan Vargheese, MYOB engineering manager, added, “It was not a one-size-fits-all solution. They really took our needs and goals into consideration. Managed services and issue resolution in a seamless, end-to-end solution, without multiple vendors or multiple tickets was a no-brainer for us.”