Australian Retailer Takes a Non-traditional Path for ERP Officeworks understood that without access to the CRM, every aspect of the organisation that relied on the SAP CRM would no longer work. Their call centre and online customer support, for instance, would be unable to assist customers the moment Internet Explorer retired.  The Officeworks team was…

Australian Medical Consumables Distributor Supports Significant Growth with SAP Business Objects Upgrade Clifford Hallam Pharmaceuticals, established in 1978 and later merged with Hospital Supplier of Australia to form CH2, is Australia’s only fully-integrated distribution chain of pharmaceutical and medical consumables. “We not only look after the big pharmacies and hospitals, but we also go to…

OPERATIONAL EXCELLENCE IS A KEY PART OF SYSTEM MODERNISATION How are your peers balancing tight budgets, recruiting challenges, and pressure to innovate? In a report sponsored by Rimini Street, Tech Research Asia (TRA) reveals results from surveying 305 CXOs across Australia and New Zealand from retail, manufacturing, construction, banking, travel and hospitality, telecommunications, and utilities…